Refund policy

Return and Refund Policy

All sales are final. Please review your items carefully before completing your purchase. Because many of our items may be unique, vintage, or one-of-a-kind, we do not offer returns, exchanges, or refunds once a transaction is completed.

Exceptions for Damaged Goods (Shipping Only): If an item shipped to you arrives damaged, please contact us immediately at support@theheirloomstore.com with photos of the damage and the packaging. Claims for damaged items must be made within 48 hours of delivery.